Wow! What a reversal of fortune! There was a real fear going around that big companies were going to offshore a lot of UK jobs. The first under fire were call centres – closely followed by clerk jobs. It was really relieving to hear that call centres are coming back in force in the UK! Kent jobs will be created with an AXA healthcare call centre opening in Ashford.

Call centres are focusing on the customer service now. Do you think this is where the competition lies? I am not sure it really makes a difference to me – as long as the call is free.
Has anyone ever considered a job in a call centre? I have a few friends who have started their careers in job centres. Lots of communication experience can really stand out on a CV – especially when it is calmly dealing with angry complaints! I always thought it was pretty packed in the office and the conditions weren’t too grand?

Thank god for that at least now we can speak to an idiot who doesn't have a silly accent!

Haha I am not being racist but some of the calls you get from foreigners asking if you want to buy mobile phones are rather horrific - but hilarious at the same time. They have one dialogue and little understanding of anything else.

Ages ago I said to one, "I have no job, I have no money to pay you £20 a month, I cannot afford a contract"

And he replied, "The phone is free, it is top model, you just pay £20 a month ok?"

The only call centres I have dialled to are 118 and a few insurance companies. Would a foreign vs english call centre sway which company you choose? Do you think this is where competition lies?

 

I would always give my business to a company who had UK call centres.